Support — Paint By Pixel

Need help with the app, purchases, or a bug? Contact us and we’ll get back to you as soon as possible.

Fast support via email

Contact

Email: povstalez@gmail.com

When writing, please include:

  • Your device model (e.g., iPhone 16 Pro Max)
  • iOS version
  • App version
  • A short description of the issue
  • Screenshots/video if possible

Common questions

  • My progress is missing — make sure you’re using the same Apple ID and app version. If you reinstalled, contact us.
  • Purchases didn’t restore — try the in-app “Restore Purchases” (if available) and confirm you’re logged into the correct Apple ID.
  • The app crashes or freezes — restart your device and update to the latest iOS/app version. If it continues, email us details.

Report a bug

If something doesn’t work, send us a message with the subject: [Bug Report] Paint By Pixel

Please describe:

  • What you expected to happen
  • What actually happened
  • Steps to reproduce (1–2–3)

Privacy

Read our Privacy Policy here: https://lemeshevpaint.art/privacy.html